AgentBrain Employee · Hermes for property management

Hermes prepares tenant cases for your review.

Hermes brings a request together with the relevant property file and earlier cases. It prepares a reply and the next steps. Your team reviews the result and approves any binding action.

Book an introductory call → See a case example

In a 30-minute conversation, we review one of your workflows and discuss whether Hermes fits.

✓Keep your existing ERP ✓Approval before sending ✓Your rules and templates ✓Review unresolved questions
A tenant case exampleReview the file and prepare a reply
Tenant case · Example Illustrative data
01Heating failure reported
04relevant documents found
01Reply and work order drafted
0Sent without approval
Your team reviews the case. Confirmed corrections remain available for later relevant cases.
A property-management example

Preparing a response to a heating failure.

A tenant reports a heating failure. This example shows the documents and drafts your team would review before approving the next step.

Fictional example

“My heating has not worked since yesterday evening.”

Hermes gathers the documents for the case and prepares a draft reply. Missing information remains open for review.

01 · Incoming request

Classify the request

The request is classified by issue, urgency and missing information.

02 · Case file

Find the case file

Hermes looks for the relevant property, tenancy and responsible person.

03 · History

Review earlier cases

Relevant earlier decisions and confirmed corrections are considered.

04 · Documents

Gather documents

The contract, contacts and relevant templates are gathered.

05 · Draft

Prepare a reply

The reply, contractor order and follow-up task are prepared as proposals.

06 · Approval

Your team reviews

Sending and binding actions await the responsible person.

What your team reviews The documents and proposals are presented together for your team to assess.
What remains for later cases Confirmed corrections can be reused for relevant tasks.
Based on your rules Set up with your templates Keep your existing ERP Your team approves
Everyday preparation

Before deciding, you need the right documents.

Before replying to a tenant, you need the case file, earlier agreements and the right template. Hermes is intended to help with this recurring preparation.

01

Recurring requests

Similar cases often need the same information, which still has to be gathered each time.

02

Knowledge held by individuals

Earlier decisions and exceptions are not always recorded in the case file.

03

Preparation within your workflow

Your system stays. We assess how Hermes can prepare information for the work.

Discuss a workflow → We start with a workflow your team knows well.
Illustration of buildings and property-management documents
Illustration: buildings, mail and documents in property management.
From request to reply

Find the documents before replying.

Between receiving and resolving a request, you need to identify the case, check the rules and prepare a draft.

We agree on a limited task for this preparation.

Getting started

Start with one case.

We use a typical case to agree on the preparation Hermes should handle. Scope, price and terms for this Specialist setup are agreed with you.

01 · Enquiry

Discuss a case

Describe a typical case without confidential customer data. We discuss how Hermes could prepare it.

  • ✓Case summary
  • ✓Missing information and open questions
  • ✓Draft reply and next step
Discuss a workflow →
02 · Agreed trial

Review your cases

We agree on test cases and assess which results are useful and where your team needs to correct them.

  • ✓Choose relevant types of case
  • ✓Record corrections and processing time
  • ✓Review approval for each task
Discuss a workflow →
03 · After approval

Use approved tasks

You decide which tasks enter regular use. Confirmed corrections can be reused later.

  • ✓Your team approves binding actions
  • ✓Agree on the required connections
  • ✓Reuse confirmed knowledge
Discuss a workflow →
Use case · Valtis

Starting with property-management work.

The Valtis case describes Daniel, a digital employee for property management. It shows the role of earlier cases, documents and human approval. It does not establish how Hermes will perform in your organisation. Read the Valtis use case.

  • ✓Classify tenant requests and draft replies
  • ✓Prepare service-charge and final statements
  • ✓Gather missing accounting documents
  • ✓Follow up on maintenance requests
Case file
Review documents alongside earlier cases
Review
Check drafts against the task requirements
Approval
Keep binding actions under team control
Tasks and responsibilities

You decide what Hermes may do.

Before starting, we record what Hermes prepares and which tasks you explicitly approve. Your team keeps responsibility for professional and binding decisions.

Hermes organises

Recurring preparation

Classify requests, match documents and prepare case summaries. Acknowledgements are drafted for review.

Hermes prepares

Drafts for review

Draft replies, contractor orders and summaries for property owners.

Your team decides

Professional responsibility

Exceptions, disputes, legal questions and financial commitments.

Estimate your preparation time

This illustrative calculation shows effort before a possible introduction. It is not a promise of savings.

150 cases at 7 minutes each

That is 17.5 hours per month. Your own cases will show how much of that preparation Hermes can handle.

Setup and trial

Set up Hermes using your cases.

During the trial, your team reviews the prepared results. We agree on a schedule after reviewing the task, documents and required connections.

01

Choose a task

We choose one to three recurring workflows with clear rules.

A limited scope
02

Add the working material

You provide templates and explain responsibilities, exceptions and approvals.

Your rules
03

Review the first cases

Hermes prepares proposals. Your team checks the sources, result and open questions.

Your team approves
04

Assess results

We record corrections, escalations and processing time so you can assess the workflow.

Record the results
05

Approve tasks

You decide which tasks enter regular use based on the results.

One task at a time
Trial results

What works, and what needs correcting?

The report shows how Hermes handled the agreed tasks. You can review:

  • ✓which case was handled
  • ✓which information and rules were used
  • ✓where a correction was needed
  • ✓where Hermes stopped and why
  • ✓who approved a step
Missing information belongs in the report. Your team needs to see what still requires clarification.
Example trial report Illustrative data, not customer results
71
cases processed
48
completed without correction
16
completed after correction
7
referred or stopped
6:40
average time per case
7/7
stopped cases with an open question
Your team approves individual tasks for regular use. Others remain proposals or are blocked.
Discuss a workflow → Bring a recurring case whose result you can assess.
Access and control

Your rules also apply to Hermes.

Your rules and templates

We set up Hermes around your terminology, responsibilities and workflows.

Define approvals

You define which tasks are prepared and which steps require explicit approval.

Refer open questions

During the trial, we check whether Hermes refers missing information and exceptions to the responsible person.

Limit access

We agree on the data and systems needed for the task.

When information is missing, the case needs review. Before starting, we agree on the information Hermes may use and when your team must take over.
Illustration of an apartment building
Illustration: an apartment building as the setting for this work.
Illustration of buildings and property-management documents
Illustration: documents used to prepare a case.
Is Hermes a fit for your work?

What your team needs to get started.

A useful starting point

  • ✓Your team handles similar cases regularly.
  • ✓Templates or experienced colleagues can explain the workflow.
  • ✓Someone is responsible for reviewing the trial.
  • ✓You start with a limited workflow.
  • ✓Your team can assess the results.

Not a fit for the initial scope

  • ✕You expect autonomous decisions from day one.
  • ✕Nobody can guide the setup with relevant expertise.
  • ✕The workflow is neither documented nor explainable.
  • ✕You need a general website chatbot.
  • ✕Hermes is expected to make legal or financial decisions.
Discuss a workflow → The conversation also establishes when a workflow is not suitable.
Specialist engagement

We agree on price and scope with you.

Hermes is set up for your specialist workflow. We discuss setup, trial and ongoing operation before you accept an offer.

Setup and trial
Price on request
Schedule and test cases are agreed before starting.
  • ✓Choose the initial workflows
  • ✓Add rules and templates
  • ✓Record responsibilities
  • ✓Work through test cases under supervision
  • ✓Review results and open questions
Discuss a workflow →
Ongoing operation
Price on request
Starts after review and your approval of individual tasks.
  • ✓Handle approved tasks
  • ✓Keep case and work records
  • ✓Review approvals and escalations
  • ✓Update knowledge and rules
  • ✓Support within the agreed scope
Discuss a workflow →
You decide whether to continue after the trial. Scope and terms are agreed in writing before starting.
Why we are developing Hermes

Less preparation for recurring cases.

Tenant requests, documents and follow-up questions are spread across different places and people. Hermes is intended to make that preparation easier. We start with a few workflows your team knows and can assess.

Thesh Sritharan, founder of AgentBrain
Thesh Sritharan
Founder of AgentBrain · Property management and AI

“We did not want another chatbot or another dashboard. We wanted a digital role that takes on work while showing what it knows, what it does not know and when a person needs to decide.”

Before you start

What to clarify before using Hermes.

What work can Hermes prepare?
Recurring requests, draft replies and gathering documents are useful starting points. We choose a suitable workflow with you.
How long does setup take?
We agree on a schedule after reviewing the task, documents and required connections. Your team reviews results during the trial.
What happens if the trial does not meet the criteria?
We review the results together. You decide whether to revise or stop the workflow. Any continuation and its terms are agreed separately.
Does Hermes replace our staff?
Hermes prepares recurring work. Your team reviews the results and keeps professional responsibility.
Can Hermes work with our systems?
We check which access and connections your task requires and whether they are technically possible.
Can Hermes act on its own?
Only within explicitly approved tasks. Binding actions require the agreed human approval.
What happens when information is missing?
Hermes should flag missing information and refer the case for review. The trial also checks whether it respects these boundaries.
How is our data used?
Data access, roles, retention and the technical environment are agreed in writing before use.
Who is responsible?
Your organisation keeps professional and business responsibility. You define the tasks and approvals.
Your workflow

Which case would you like to discuss?

Describe a recurring task that takes up your team's time. We assess together which preparation Hermes could handle.

01Describe the workflow in a few sentences.
02We will reply personally by email.
03We discuss the tasks, limits and a possible starting point.
Choose a time to talk →

You can also use the form.

Sending failed. Please email hello@agentbrain.ch.

The enquiry is non-binding. We use your details to respond to your request.

✓

Your enquiry has been received.

We will reply personally by email.

Book an introductory call →