AgentBrain Employee · Hermes for property management

Hermes prepares tenant cases for your review.

Hermes brings a request together with the relevant property file and earlier cases. It prepares a reply and the next steps. Your team reviews the result and approves any binding action.

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Prefer to talk through the workflow first? Book a 30-minute conversation

✓Non-binding enquiry ✓A personal reply ✓Keep your existing ERP ✓Approval before sending
A tenant case exampleReview the file and prepare a reply
Tenant case · Example Illustrative data
01Heating failure reported
04relevant documents found
01Reply and work order drafted
0Sent without approval
Your team reviews the case. Confirmed corrections remain available for later relevant cases.
Your preparation time

How much time does preparation take?

Reading emails, finding the case file and drafting a reply: estimate how much time your team spends on this work.

150
501'000
7 min.
3 min.20 min.
Estimated time spent
17.5 hours

per month on this preparation

CHF 1'663per month
CHF 19'950per year

Illustrative calculation at CHF 95 per hour. It estimates current effort, not savings promised by Hermes.

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A property-management example

Preparing a response to a heating failure.

A tenant reports a heating failure. This example shows the documents and drafts your team would review before approving the next step.

Fictional example · Tenant request
“My heating has not worked since yesterday evening.”
StepWhat Hermes preparesStatus
Classify the caseIdentify the issue, urgency and affected tenant.Prepared
Find the case fileFind the relevant property and tenancy.Prepared
Review earlier casesLook for earlier heating cases and the responsible contractors.Prepared
Gather documentsGather the contract, contact details and relevant reply template.Prepared
Draft the replyDraft a reply and work order, and prepare a follow-up task.For review
Approve sendingYour team reviews the case and approves the next step.Approval needed
Your team reviews and approves. Confirmed corrections remain available for later relevant cases.
Your templates and rules Keep your existing ERP Approval before binding actions Reuse confirmed corrections
Getting started

Start with one case.

We use a typical case to agree on the preparation Hermes should handle. Scope, price and terms for this Specialist setup are agreed with you.

01 · Enquiry

Discuss a case

Price on request

Describe a typical case without confidential customer data. We assess whether the workflow fits a Specialist engagement.

  • ✓Case summary
  • ✓Missing information and limits
  • ✓Draft reply and next step
Discuss a case →
02 · Setup and trial

Trial with your cases

Price on request

We agree on suitable test cases and assess where Hermes provides useful preparation and where corrections are needed.

  • ✓Add your rules and templates
  • ✓Record corrections and processing time
  • ✓Review approval for each task

Scope and terms are agreed before starting.

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03 · After approval

Ongoing use

Price on request

You decide which reviewed tasks enter regular use. Permissions and approvals are recorded in writing.

  • ✓Case and work records
  • ✓Review results together
  • ✓Agree on duration and terms
Discuss a case →
You decide whether to continue after the trial. Scope and terms are agreed in writing before starting.
Use case · Valtis

Starting with property-management work.

The Valtis case describes Daniel, a digital employee for property management. It shows the role of earlier cases, documents and human approval. It does not establish how Hermes will perform in your organisation. Read the Valtis use case.

  • ✓Classify tenant requests and draft replies
  • ✓Prepare service-charge and final statements
  • ✓Gather missing accounting documents
  • ✓Follow up on maintenance requests
Case file
Review documents alongside earlier cases
Review
Check drafts against the task requirements
Approval
Keep binding actions under team control
Tasks and responsibilities

You decide what Hermes may do.

Before starting, we record what Hermes prepares and which tasks you explicitly approve. Your team keeps responsibility for professional and binding decisions.

Hermes organises

Recurring preparation

  • Classify incoming requests
  • Match documents to cases
  • Track pending tasks
  • Prepare acknowledgements
Hermes prepares

Drafts for review

  • Draft replies to tenants
  • Work orders for contractors
  • Formal correspondence
  • Summaries for property owners
Your team decides

Professional responsibility

  • Legal assessment
  • Financial commitments
  • Exceptions and disputes
  • Changes to agreements
We record responsibilities and approvals in writing. Further tasks are added only after review and your agreement.
Setup and trial

Set up Hermes using your cases.

During the trial, your team reviews the prepared results. We agree on a schedule after reviewing the task, documents and required connections.

01

Choose a task

We choose one to three recurring workflows with clear rules.

A limited scope
02

Add the working material

You provide templates and explain responsibilities, exceptions and approvals.

Your rules
03

Review the first cases

Hermes prepares proposals. Your team checks the sources, result and open questions.

Your team approves
04

Assess results

We record corrections, escalations and processing time so you can assess the workflow.

Record the results
05

Approve tasks

You decide which tasks enter regular use based on the results.

One task at a time
Trial results

What works, and what needs correcting?

The report shows how Hermes handled the agreed tasks. You can review:

  • ✓which case was handled
  • ✓which information and rules were used
  • ✓where a correction was needed
  • ✓where Hermes stopped and why
  • ✓who approved a step
Missing information belongs in the report. Your team needs to see what still requires clarification.
Example trial report Illustrative data, not customer results
71
cases processed
48
completed without correction
16
completed after correction
7
referred or stopped
6:40
average time per case
7/7
stopped cases with an open question
Your team approves individual tasks for regular use. Others remain proposals or are blocked.
Discuss a case → One typical case is enough to discuss a starting point.
Access and control

Your rules also apply to Hermes.

Please do not submit confidential customer data. We agree on data location, access and retention in writing before use.

01 · Data location

Agree on the environment

We agree on data location and services before use.

02 · Agreement

Record the terms

The agreement covers the tasks and processing of your data.

03 · Data use

Define permitted use

We record which documents Hermes may use and for what purpose.

04 · Access

Limit access

Hermes receives the access required for the agreed workflow.

When information is missing, the case needs review. Before starting, we agree on the information Hermes may use and when your team must take over.
Illustration of an apartment building
Illustration: an apartment building as the setting for this work.
Illustration of buildings and property-management documents
Illustration: documents used to prepare a case.
Is Hermes a fit for your work?

What your team needs to get started.

A useful starting point

  • ✓Your team handles similar cases regularly.
  • ✓Templates or experienced colleagues can explain the workflow.
  • ✓Someone is responsible for reviewing the trial.
  • ✓You start with a limited workflow.
  • ✓Your team can assess the results.

Not a fit for the initial scope

  • ✕You expect autonomous decisions from day one.
  • ✕Nobody can guide the setup with relevant expertise.
  • ✕The workflow is neither documented nor explainable.
  • ✕You need a general website chatbot.
  • ✕Hermes is expected to make legal or financial decisions.
Discuss a case → We will also tell you when a workflow is not suitable.
Why we are developing Hermes

Less preparation for recurring cases.

Tenant requests, documents and follow-up questions are spread across different places and people. Hermes is intended to make that preparation easier. We start with a few workflows your team knows and can assess.

Thesh Sritharan, founder of AgentBrain
Thesh Sritharan
Founder of AgentBrain · Property management and AI

“We did not want another chatbot or another dashboard. We wanted a digital role that takes on work while showing what it knows, what it does not know and when a person needs to decide.”

hello@agentbrain.chBook a 30-minute conversation
Before you start

What to clarify before using Hermes.

Does Hermes replace our staff?
Hermes prepares recurring work. Your team reviews the results and keeps professional responsibility.
What happens if the trial does not meet the criteria?
We review the results together. You decide whether to revise or stop the workflow. Any continuation and its terms are agreed separately.
Do we need to change our ERP?
Your existing system stays. We review the connections Hermes needs before starting.
Where is our data stored?
Data location, services, roles and retention are agreed in writing before use.
Can Hermes act on its own?
Only within explicitly approved tasks. Binding actions require the agreed human approval.
What does Hermes cost?
Hermes is a Specialist engagement. Price on request: we first discuss the task, setup and ongoing operation. An enquiry is not a purchase.
How soon can we start?
After your enquiry, we review the task, documents and required connections. We then agree on a schedule for setup and trial.
Enquire about a Specialist setup

Which case would you like help preparing?

Describe the workflow in a few sentences without confidential customer data. We will discuss whether and how Hermes can support it.

01We discuss the task and available documents.
02You see what is missing and where your team needs to approve.
03We then discuss scope, price and the next step.
Sending failed. Please email hello@agentbrain.ch.

The enquiry is non-binding. We use your details to review and respond to your request.

✓

Your enquiry has been received.

We will reply personally by email.

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